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Unilever's brand plan to grow business across Africa

Unilever launches an Africa hub in Johannesburg in its drive to grow its business of iconic brands across the African continent...

19 Sep 2017

Nigeria and SA's fragile economic recovery

Nigeria and South Africa: Out of recession, but not yet out of trouble...?

13 Sep 2017

#MediaAlert! Windhoek Beer and Jupiter part ways

The Windhoek Beer account is out to pitch after parting ways with advertising agency, The Jupiter Drawing Room Cape Town...

31 Aug 2017

Pick n Pay trials bitcoin payments

Bitcoin payments could soon be commonplace at Pick n Pay...

19 Sep 2017

How safe is the food on your plate?

It can take up to three months or even more for food to travel from the farm to table. “The longer this supply chain, the less control you have over the product and the harder it is to maintain quality and safety.”

19 Sep 2017

Big data divide: what traditional retailers can learn from e-commerce

The harsh reality is that local retailers are still very early on their journeys towards leveraging big data...

By Garth Meier 19 Sep 2017

#SACSCCongress: The artisanal food revolution and the modern retail space

Retail futurist Howard Saunders discusses some of the shifts in consumer mindset and retail brand innovation...

By Lauren Hartzenberg 14 Sep 2017

Apple lays claim to smartphone future with new flagship iPhone X

Apple laid claim to the future of the smartphone on Tuesday, 12 September 2017, with a 10th anniversary iPhone X, touting the device as the next generation of mobile computing...

13 Sep 2017

Automation, smart technology ushers in new era of manufacturing

In today's on-demand retail landscape, manufacturers are undergoing massive changes to meet customers ever-increasing expectations...

8 Sep 2017

Launching your brand into Africa

Prior investigation of potential markets in Africa is invaluable in preventing massive mistakes...

6 Sep 2017

Research indicates payment markets to pass $5tn by 2020

Visa and MasterCard's distinct evolutionary strategies in digital payments will underpin the success of a market expected to increase from $3.8 trillion to $5 trillion...

30 Aug 2017

#Pamro2017: Data is becoming the oil of consumer marketing

Leana Less, vice president of global connections and media at Coca-Cola, explores the benefits of agile marketing if done correctly at this year's Pamro conference...

By Juanita Pienaar 29 Aug 2017

She Leads Africa launches accelerator for beauty startups

She Leads Africa has opened applications for its Dark and Lovely x SLA Beauty Accelerator, a 10-week entrepreneurship development programme...

By Tom Jackson 23 Aug 2017

#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity...

By Louise Marsland 21 Aug 2017

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

How do you convince your colleagues in government to embrace citizen needs first and deliver excellent customer service and experience to citizens, meeting service delivery needs and solving their problems?

By Louise Marsland 18 Aug 2017

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

CEM Africa attendees were presented with a choice of workshops to attend throughout the two-day summit. Here's why I'm glad I went with the session by James McDonald, solution consultant at Adobe, on how to be an experience-driven business...

By Leigh Andrews 17 Aug 2017

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 17 Aug 2017

Massmart sticks to expansion strategy

Massmart says it has not given up on Africa and will continue to invest in its business on the continent...

By Colleen Goko 28 Aug 2017

Shoprite continues to defy tough conditions

Shoprite's result for the financial year to 2 July contained good news for everyone except its competitors...

By Ann Crotty 23 Aug 2017

Youtap solutions aim to simplify mobile payments in Africa and Asia

Youtap has launched a QR code solution and smartphone apps for mobile money services in Africa and Asia...

21 Aug 2017

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