Subscribe to industry newsletters

Biz Takeout's

Episode 192: Zero Negative Energy launch with Adidas.

Date: 20 Oct 2016
Get the Flash Player to play this.
Creating great customer service to elevate business

Good customer service forms the basis of a successful business to consumer organisation, for though the customer is not always right, he or she has the power to make or break a company's reputation...

14 Jul 2016

Disruption through the on-demand economy

Disruptive technologies, such as Airbnb and Uber, are changing the way business is done through the on-demand economy, which is the immediate real-time provision of goods and services...

1 Jul 2016

Traffic, religion and electricity... A glimpse into the Nigerian consumer

With Nigeria overtaking South Africa as Africa's largest economy, many eyes are looking at this bustling nation as a source of opportunity and a key market for business growth...

By Ahmed Bulbulia 3 Mar 2015

Mobile users prefer privacy to apps

Lack of trust is growing in the mobile world, as the latest information from MEF's Global Consumer Trust Report 2015 indicates and it is the largest single obstacle to growth in the mobile economy...

5 Feb 2015

Jovago rolls out loyalty programme for Nigerian businesses

Jovago.com, claimed to be Africa's largest online hotel booking platform, has rolled out a new loyalty programme for Nigerian businesses to boost Nigeria's hospitality industry.

30 Apr 2014

NCC scores Airtel high in quality of service

Barely two weeks after launching a robust network campaign in demonstration of its extensive network coverage in Nigeria, industry regulator, the Nigerian Communications Commission (NCC) has scored Airtel high in key Quality of Service parameters, saying the leading telecoms operator has met all targets in Key Performance Indicator (KPI) Measurements carried out in December 2012.

22 Apr 2013

Strat planning for client service and non-planners: Cape Town, 10 April

A one-day course for client service to fulfil their role more effectively will take place in Cape Town on 10 April. The course is also suitable for PR practitioners as well as those who do not have planning as a line function.

Issued by Stratplanning 3 Apr 2013

[2013 trends] SA's youth trend-o-meter

Young South Africa is savvier than ever before. If you are looking for a smart and discerning prosumer, this group of kids, teens and young adults will give you more kicks than you've ever bargained for. They know just what they are looking for from any brand, and this makes them that much more satisfying to please. Here are a few trends to look out for in 2013.

By HDI Youth Marketeers Team 31 Jan 2013

Etisalat wins NCC Awards for service, customer care

Nigeria's growing telecommunications service provider, Etisalat has received two awards from the industry regulator, the Nigerian Communications Commission (NCC). The awards are for Excellent Service and Effective Collaboration with the Consumer Affairs Bureau to Ensure Access to Customer Care Helpline, and for Regular Attendance and Effective Participation at all NCC outreach programmes.

19 Nov 2012

Nigeria's LASAA boosts stakeholder engagement with Skype

Lagos State Signage and Advertisement Agency, reportedly Nigeria's first structured outdoor media regulator, is set to introduce Skype video as part of steps to improve customer engagement and delivery of its services to stakeholders.

26 Sep 2012

Airtel, GlaxoSmithKline partner in health awareness campaign

As part of its corporate social responsibility (CRM) programme to empower Nigerian children with quality education via its adopt-a-school initiative, telecommunication services provider, Airtel together with research-based pharmaceutical and healthcare company, GlaxoSmithKline (GSK) embarked on a health awareness campaign at a public school in Lagos, Nigeria.

12 Apr 2012

Zain Nigeria awarded at 2009 NITTA

LAGOS: Zain Nigeria, at the weekend, was awarded Best Customer Care Operator of the Year in Nigeria, at the 2009 Nigeria Information Technology and Telecommunications Awards (NITTA).

25 Nov 2009

Zain Nigeria's call centre commences operations

ABUJA: The newly built call centre established by Zain Nigeria in Abuja has commence operations. The facility has started taking calls from customers and plans to be formally commissioned in the coming weeks.

29 Jul 2009

Skills shortage impacts on customer care in Nigeria

Nigeria has expressed concern over lack of manpower and expertise in the field of information and communication technology.

8 Dec 2008

Show more

Latest jobs

Contact Centre Agent - Inbound
Cape TownMedia24
Turkish Speaking Call Centre Team Leader
Cape TownBlack Pen Recruitment
Counter Representative - Design
Cape Town
Key Account Manager
Cape TownWest Coast Personnel
German Speaking FIT Consultant
Cape TownBlack Pen Recruitment
Spanish Customer Service Consultant
Cape TownBlack Pen Recruitment
Spanish Customer Service Consultants
Cape TownBlack Pen Recruitment
Italian Customer Service Consultant
Cape TownBlack Pen Recruitment
Customer Services Consultant
Cape Townred24
Head of Marketing | Sports E-Commerce Business
Cape TownAmplified Talent
Client Service Director
DurbanAd Talent
Account Manager - Direct Sales
JohannesburgMediamark
Client Services AM /Production/Traffic Assistant
JohannesburgCARDILOGIX
Customer Service Representative
Cape TownBlack Pen Recruitment
Customer Support Specialist
JohannesburgRecruit Digital
Junior Insights Data Analyst
Cape TownIvy Farrell Recruitment
CRM Data Analyst
Cape TownCardova
Telesales Clerk
NelspruitMPRTC Recruitment
Sales Agent
JohannesburgTelesure
Customer Service Consultant
JohannesburgTelesure

More jobs >